Patient Responsibility

Patient Financial Responsibility

Medical Bills can be confusing when it comes to the amount a patient will need to pay out of pocket. The healthcare industry calls this amount, Patient Financial Responsibility. Patient Financial Responsibility charges include co-pays and any charges that are not covered by insurance.

Patients who present to one of our 24-7 locations between 11 pm – 7:45 am may encounter an additional After Hours Fee of $110.

Credit Card On File

At time of service, we ask patients with insurance to pay their co-pay as well as provide a credit card on file. This card will only be used if there is additional payment owed after we have billed your insurance. The credit card information is stored securely, and patients will receive advance notification via email if and when the card will be charged. The card on file will only be charged up to $150. If a patient responsibility exceeds the $150, other arrangements can be made for the remaining balance.

Example 1: Co-pay & No additional Patient Responsibility

Co-pay: (at time of service) $50

Charges: $175

Insurance Payment: $175

Additional Patient Responsibility: $0

To be charge to card on file: $0

Example 2: Co-pay & additional Patient Responsibility <$150

Co-pay: (at time of service) $50

Charges: $175

Insurance Payment: $150

Additional Patient Responsibility: $25

To be charge to card on file: $25

Example 3: Co-pay & additional Patient Responsibility >$150

Co-Pay (at time of service) $50

Charges: $350

Insurance Payment: $150

Patient Responsibility: $200

To be charge to card on file: $150

Balance to be billed: $50

FAQs

Why we use credit cards?

Convenience. We know our patients appreciate the convenience of paying with Credit, Debit, Flexible Savings Accounts and Health Care Savings Accounts. Also, having a card on file simplifies the collection process on our team and our patients. We will take your card at the time of your visit and notify you about charges due after insurance payments are applied.

How much will I be charged?

We will automatically submit your medical claim to your health insurance company. Based on your plan and the insurance payments, any Patient Financial Responsibility will be determined. If there is any Patient Financial Responsibility, we will send you an email 10 days prior to charging your credit card on file up to $150. Any Patient Financial Responsibility above $150 will be billed.

When will the card be charged?

If you owe any balance after your insurance pays, we will send you an email notification 10 days before your card is charged. The timing of this communication depends on how fast we hear back from your insurance company. It usually happens within 30 days of your visit, but it could take up to 90 days.

Is it secure?

Yes. Your card number is stored securely by First Data, the largest credit card processing company in America.

The Doctor (older gentleman) there was terrific! I took my son there for a dog bite and he explained everything he was doing to my son and I. He did everything in his power to make my son feel comfortable. His staff was amazing. Everyone was very welcoming and helpful. My son who is 7 kept telling me how grateful he was of them. He kept complimenting them saying that they are so nice, and he’s sad he left. He was terrified of going into the clinic at first, but after being there, he didn’t want to leave. Thank you to the front desk staff, nurses, and Doctor for doing such a good job and making us feel comfortable.

- Carmen A.